Case Worker

Job Title :  Case Worker

Job Location : Gaziantep 

Reporting to : Protection Officer

Background :  Sened, is an independent non-profit organization established and registered in Türkiye (under No: 27-15-175) in 2013. 

•The name “Sened” in Arabic means “support” you could count on. 

•Sened, was founded in response to The Syrian catastrophe, which led to critical situations and displacement of internally displaced people (IDPs) within Syria. The individuals who faced hardships due to factors such as repression, human rights abuses, and violence against civilians (including bombings, shelling, and sieges) and the urgent needs of millions of Syrian refugees in Türkiye. Later, our projects expanded to include support for the Turkish hosting community of the Syrian refugees. Our work spans across humanitarian sectors, with a special focus on advocating for the rights and well-being of persons with disabilities (PwDs) and their families. 

Safeguarding : At Sened, we deliver humanitarian aid with the utmost commitment to safety and dignity. We understand that safeguarding is a critical component of our operations, and we integrate this principle into every layer of our work, from initial planning to final implementation. Our goal is to create a safe and secure environment that enables resilient communities to thrive. To achieve this, we adhere to our principles of Safe Programming, Safe Operation, Safe People, and Safe Response, which help us to identify and proactively mitigate risks, prioritize community trust, and uphold ethical standards. SENED's unwavering dedication to safeguarding ensures that all those we serve receive the highest standards of safety and protection in all our humanitarian endeavors

Job purpose : The Case Worker is responsible for providing individualized case management services to people with disabilities, children, and other vulnerable individuals. This includes conducting comprehensive assessments, developing care/action plans, coordinating referrals, and providing follow-up support to ensure beneficiaries’ safety, dignity, and access to services. The Case Worker will conduct both center-based and outreach activities in Gaziantep, including field visits in earthquake-affected districts (Nizip, Nurdağı, Islahiye), ensuring that identified cases receive timely and appropriate protection support. The role ensures strict adherence to Sened’s case management guidelines, safeguarding standards, and confidentiality principles, while contributing to evidence-based reporting and service mapping.

Duties, Objectives, Competencies : 

•    Conduct comprehensive intake and assessments of persons with disabilities (PwDs), children, and other vulnerable individuals using Sened’s standardized case management tools.
•    Develop individualized care/action plans in consultation with beneficiaries and caregivers, setting clear objectives and timelines.
•    Provide regular follow-up through center-based sessions, phone calls, and field visits in Gaziantep districts (Şehitkamil, Şahinbey, Nizip, Nurdağı, Islahiye).
•    Monitor progress of each case, adjust care plans as needed, and document all actions in the case management system.
•    Provide direct support, including in-kind assistance where applicable, in line with project guidelines.
•    Identify protection risks and make safe and appropriate referrals to internal PSS staff or external service providers.

•    Maintain updated knowledge of available services through inter-agency coordination and Sened’s service mapping tool.
•    Ensure accurate, complete, and confidential documentation of all cases in line with Sened’s data protection standards.
•    Submit regular reports on caseload, trends, challenges, and achievements to the Protection Officer.
•    Contribute to project monitoring and evaluation (M&E) through data collection, feedback, and beneficiary satisfaction tracking.
•    Apply safeguarding principles in all interactions, ensuring “do no harm” and informed consent.
•    Maintain confidentiality of all case information and ensure secure storage of records.
•    Conduct outreach to identify PwDs and vulnerable individuals in the community.
•    Provide information and basic counselling to beneficiaries and caregivers on their rights and available services.
•    Support awareness-raising sessions and advocacy efforts on disability inclusion and protection.    

Essential Requirements : 

•    Bachelor’s degree (minimum 4 years) in Social Work, Psychology, Sociology, Law, or other relevant field.
•    At least 1 certified training in case management, child protection, psychosocial support, or protection-related areas.
•    Minimum 1 years of professional experience in humanitarian or social service work.
•    At least 1 year of direct case management experience, including intake, assessment, action planning, referrals, and follow-up.
•    Experience in working with persons with disabilities, children, or other vulnerable populations.
•    Knowledge of international protection principles and case management SOPs.
•    Ability to use standard case management forms (intake, assessment, referral, follow-up).
•    Fluency in Arabic (C1 level or above) and Turkish (C1 level or above), written and spoken.
•    Turkish nationality or valid residency/work permit in Türkiye.
•    Availability to travel at least 30% of working time within Gaziantep province (Şehitkamil, Şahinbey, Nizip, Islahiye, Nurdağı). 

Desired Requirements : 

• Master’s degree in social work, Psychology, or related field.
• 3+ years of total professional experience in humanitarian protection, case management, or social services.
• At least 2 years of experience providing direct case management services to people with disabilities or children.
• Prior experience in EU donor–funded programs.
• Experience conducting field outreach and home visits in Gaziantep or Southeast Türkiye.
• Experience using digital case management or data collection tools (e.g., Kobo, ActivityInfo, CommCare).
• Strong English skills (B1–B2, CEFR) for donor reporting and coordination with international partners.
• Previous employment in Gaziantep or other Southeast Türkiye provinces, with knowledge of the local refugee context.

Technical Competencies: 

• Ability to conduct intake, needs assessments, care/action planning, referrals, follow-ups, and case closure in line with case management SOPs.
• Strong knowledge of humanitarian protection standards (IASC, Sphere, CP/GBV guidelines) and their practical application.
• Proficiency in using standardized forms and tools (intake, vulnerability assessment, protection risk analysis).
• Familiarity with local and national service providers; ability to establish and maintain safe and effective referrals.
• Knowledge of inclusive approaches, including the Washington Group Questions, to ensure accessibility and equitable support for persons with disabilities.
• Skills in conducting field visits, engaging communities, and identifying vulnerable individuals.
• Ability to maintain accurate case files, confidentiality, and produce clear case summaries, reports, and statistics.
• Ability to communicate effectively with children, caregivers, and vulnerable groups in Arabic and Turkish, ensuring dignity and cultural sensitivity.

General Terms and Conditions : 

Safeguarding: Disabled beneficiaries, children, and vulnerable adults must be fully protected possible from any actions or failings that could place them at risk of abuse, sexual exploitation, injury, or other harm. Sened demonstrates its commitment to safeguarding by conducting rigorous background and reference checks during the selection process for all candidates. 

Diversity-GESI: Sened is dedicated to fostering an inclusive, effective, and representative organizational culture. We promote employee equity and diversity and strive to eliminate discrimination. A diverse workforce, encompassing various age groups, backgrounds, cultures, and experiences, enhances our ability to understand, represent, and serve our community. Therefore, all qualified applicants will receive equal consideration for employment, regardless of race, religion, gender, disability, or age.

Procedures: If necessary, Sened will apply for a work permit for the selected candidate after the job offer is accepted. Failure to provide the required documents or a rejection of the work permit application by the Ministry of Labor and Social Security in the Republic of Türkiye will result in the employment offer being canceled. 

Sened reserves the right to re-advertise the vacancy, cancel the recruitment, offer a contract with a modified job description or for a different duration, or offer a contract at a lower grade. 

This job description serves only as a guide for the position available. Sened reserves the right to amend this document. Any published closing dates are estimates. Due to the nature of Sened’s work, we aim to fill vacancies as quickly as possible. Therefore, we may close adverts before the published closing date if we find the right candidate. We advise interested applicants to apply as early as possible. 

• Sened does not charge any fees at any stage of the recruitment process.